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Privacy policy
Privacy Policy
Last updated: January 5, 2026
Ellahiebuksh operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ellahiebuksh is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details including name, address, billing and shipping address, phone number, and email address
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Financial information including payment card details, transaction details, and payment confirmations
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Account information including username, password, preferences, and settings
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Transaction information including products viewed, purchased, returned, or exchanged
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Communications with us such as customer support inquiries
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Device information including IP address, browser type, and identifiers
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Usage information regarding interaction with the Services
Personal Information Sources
We may collect personal information:
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Directly from you
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Automatically through the Services and cookies
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From service providers acting on our behalf
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From partners or other third parties
How We Use Your Personal Information
We may use personal information to:
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Provide, personalize, and improve the Services
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Process payments, orders, returns, and exchanges
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Manage accounts and shipping
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Communicate with you
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Conduct marketing and advertising
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Prevent fraud and ensure security
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Comply with legal obligations
How We Disclose Personal Information
We may disclose personal information:
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To Shopify, service providers, and vendors
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To marketing and advertising partners
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With your consent or direction
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Within our corporate group
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In connection with legal obligations or business transactions
Third-Party Websites and Links
We are not responsible for the privacy practices of third-party websites or platforms linked through our Services.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.
Security and Retention
We implement reasonable security measures but cannot guarantee absolute security. Personal information is retained as long as necessary to provide Services and comply with legal obligations.
Your Rights and Choices
Depending on your location, you may have rights to access, delete, correct, or transfer your personal information, and to manage communication preferences.
Complaints
You may contact us regarding complaints or concerns about data processing.
International Transfers
Personal information may be transferred outside your country. Where required, we rely on approved legal transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this website with a revised “Last updated” date.
Return and Exchange Policy
Products can be returned or exchanged within 7 days of sale.
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To return a product, please visit the pharmacy
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Original receipt is mandatory for all returns, exchanges, and complaints
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Items must be unused, in original condition, and in original packaging
The following items are neither returnable nor exchangeable:
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Refrigerated items
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Loose tablets or capsules
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Inhalers and sprays
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Appliances
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Test strips
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Baby care products
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Surgical items
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Dermatology products
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Baby milk
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Imported medicines or items
The pharmacy is not responsible for any side effects or reactions caused by medicines.
This return and exchange policy applies equally to in-store and online purchases.
About Our Pharmacy
Founded in 1948, our pharmacy has proudly served generations with trust, integrity, and care.
Established by our visionary founder Mr. Abdul Khaliq (late) with a mission to make quality healthcare accessible, we began as a small medical store guided by strong values. Over the decades, we have grown while remaining committed to ethical pharmaceutical practices.
We provide authentic medicines and healthcare products sourced from trusted and verified suppliers. Every product is stored and handled according to strict pharmacy standards.
Our pharmacy stands for safety, transparency, and professional responsibility. We believe healthcare is not just a service, but a long-term commitment to the community. Our experienced team focuses on patient education and responsible medicine use.
Customer trust built over generations is our greatest achievement, and we continue our journey with the same dedication to health, quality, and care.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
